Shipping Policy

How much is shipping cost?

Standard shipping is free on all purchases for orders to the continental US above a certain total value. Orders below this threshold are charged shipping rates depending on the product.

Shipping to Hawaii, Alaska, or any international destination will come at an additional cost. You can see specific shipping charges during checkout.

Please allow 2-3 business days for your order to process. Once an order is dispatched, you will receive a notification email with a tracking number.

Where do you ship?

We ship to all states in the USA, including Hawaii & Alaska. We do not ship to APO and FPO addresses, or to PO Boxes.

Shipping to Hawaii, Alaska, or any international destination will come at an additional cost. You can see specific shipping charges during checkout.

We also offer shipping options to customers in Canada, United Kingdom, EU and Australia at respective international shipping rates.

How long does it take to receive an order?

Please note that in stock items may take up to 2 to 3 business days to ship. All estimated delivery timeline including express and priority do not include the date your order is processed, weekends, or U.S. holidays.

For standard shipping in the continental US, between 3–5 business days once your order has been processed. 5–10 days for Hawaii and Alaska. Expedited shipping can arrive as soon as the next day.

The above shipping standards apply to when product has been shipped. Any items on backorder contain estimated ship dates in the future, and therefore will see the above timelines once the product has been restocked and shipped out. Please refer to your order confirmation or the product page for estimated backorder dates.

Please check the product page to see when your order is expected to ship out. If you have multiple items in your order with different expected shipping dates, all items will be shipped together on the latest date.

Unclaimed packages

We understand that circumstances may arise where you choose to decline the delivery or leave an in-stock package unclaimed. If such a situation arises, a refund will be initiated once the package is successfully returned to our facility. It is important to note that a standard restocking fee of $15 along with any additional fees incurred will also be deducted from your refund. These fees are intended to cover the additional costs associated with return shipping and handling, which are directly incurred as a result of the decision to reject or not claim the package. The original shipping cost, restocking fee, and any additional return costs will be deducted from your refund. We cannot refund orders that are declined but not successfully returned to us.

What happens if an order is delivered but never received?

If your order tracking shows your order was delivered but nothing was received, kindly check all possible locations such as mailboxes, porches, neighbors or persons in your household first. If your package is still nowhere to be found, you can email us on the Contact Us page. We will walk you through the insurance verification process if all requirements are met and send you a replacement. Please note that orders show as delivered but were never received are not eligible for a refund.

Can I change the shipping address after an order has been placed?

Once an order has been processed and shipped, we are unable to intercept, reroute, or make changes to its destination or delivery address. However, you can contact the courier directly to provide them with information regarding your order to see if they can reroute the package to a new address.

We reserve the right not to issue a refund on orders never received due to changes in the delivery address.

Shipment to a forwarding company

Luna Superpower is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Luna Superpower is not responsible to provide a replacement or refund for any goods delivered to a forwarding company. If you choose to use a forwarding company, we recommend requesting the forwarder refuse any packages that arrive damaged. If a package is lost or damaged after being delivered to the freight forwarder, it is the responsibility of the freight forwarder.