Refund Policy

How do I start a return or exchange?

Luna Superpower offers a 30-day return and exchange window. To get started, please email customer service at Contact Us page.

A return shipping label will be sent to your inbox. Please print the label and attach it to your package. Securely package your item. Drop it at any USPS store. A return shipping cost of $7.95 will be deducted from your refund.

Exclusions:

- Final sale items cannot be exchanged or returned
- Surprise boxes cannot be exchanged or returned
- Made-to-order items cannot be exchanged or returned
- Non-US orders cannot be exchanged or returned
- Gift card orders cannot be returned

Any returns received outside the 30-day window will only be credited via store credit.

Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes. Luna Superpower isn’t responsible for increased fees due to large packaging and reserves the right to deduct additional actual shipping fees from the refunded amount when applicable. An additional $10 for the excess shipping fee will be applied when using a Priority Mail packaging. Should the returned item not meet the above return guidelines, Luna Superpower has the right to deny a return and have the item re-shipped to customers.

Luna Superpower does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer.

Your item must be returned in its original packaging. Any order returned not in its original packaging is subject to a $5-20 restocking fee.

*Please note that we reserve the right to limit returns when we suspect fraudulent behavior.

My order arrived damaged or faulty, what do I do?

We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, we understand that concealed damage or loss can sometimes occur. Please inspect your items as soon as they arrive. If you discover any damage, loss or faulty functionality, it must be reported immediately within 10 days of final delivery. We will work with you to resolve the issue and send a replacement. Contact us via the Contact Us page and we’ll sort it out for you!