SHIPPING
How much is shipping cost?
Standard shipping is free on all purchases for orders to the continental US above a certain total value. Orders below this threshold are charged shipping rates depending on the product.
Shipping to Hawaii, Alaska, or any international destination is evaluated on case by case basis. Please email customer service at help@lastingbrilliance.com to inquire about shipping rates specific to your location.
Please allow 1-2 business days for your order to process. Once an order is dispatched, you will receive a notification email with a tracking number.
Where do you ship?
We ship to 50 states in the USA. We do not ship to APO and FPO addresses, or to PO Boxes.
For Hawaii & Alaska and international orders, please email us at help@lastingbrilliance.com to inquire shipping rates specific to your order in these locations.
How long does it take to receive an order?
Please note that in stock items may take up to 1 to 2 business days to ship. All estimated delivery timeline including express and priority do not include the date your order is processed, weekends, or U.S. holidays.
For standard shipping in the continental US, between 3–5 business days once your order has been processed. Expedited shipping can arrive as soon as 2 days.
The above shipping standards apply to when product has been shipped. Any items on backorder contain estimated ship dates in the future, and therefore will see the above timelines once the product has been restocked and shipped out. Please refer to your order confirmation or the product page for estimated backorder dates.
If you have multiple items in your order with different expected shipping dates, items might arrive separately with respective tracking numbers.
Unclaimed packages
We understand that circumstances may arise where you choose to decline the delivery or leave an in stock package unclaimed. If such a situation arises, a store credit will be initiated once the package is successfully returned to our facility.
It is important to note that a standard restocking fee of $10 along with any additional fees incurred will also be deducted from your store credit. These fees are intended to cover the additional costs associated with return shipping and handling, which are directly incurred as a result of the decision to reject or not claim the package. The original shipping cost, restocking fee, and any additional return costs will be deducted from your store credit.
We cannot grant store credits to orders that are declined but not successfully returned to us.
What happens if an order is delivered but never received?
If your order tracking shows your order was delivered but nothing was received, kindly check all possible locations such as mailboxes, porches, neighbors or persons in your household first. If your package is still nowhere to be found, you can email us at help@lastingbrilliance.com. Please note that orders show as delivered by the carrier, but were never received by the customer are not eligible for a refund or store credit.
Can I change the shipping address after an order has been placed?
Once an order has been processed and shipped, we are unable to intercept, reroute, or make changes to its destination or delivery address. However, you can contact the courier directly to provide them with information regarding your order to see if they can reroute the package to a new address.
We reserve the right not to issue a refund or store credit on orders never received due to changes in the delivery address after an order has been shipped.
Shipment to a forwarding company
Lasting Brilliance is not responsible for damage, defect, material difference, or loss that occurs to goods delivered to a forwarding company. This means that Lasting Brilliance is not responsible to provide a replacement or refund or store credit for any goods delivered to a forwarding company. If a package is lost or damaged after being delivered to the freight forwarder, it is the responsibility of the freight forwarder.
RETURN & REFUND POLICY
Return & refund policy for flower products
Flower Products:
As our products are made from real flowers, they cannot be returned in compliance with USDA regulations. This policy applies to specific product categories such as flowers, plants, and certain food items. However, customer satisfaction is our priority! If you experience any issues with the flower products, please contact our customer service team at help@lastingbrilliance.com, and we’ll be happy to assist you.
Lasting Brilliance does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer for a return.
*Please note that we reserve the right to limit returns when we suspect fraudulent behavior. Orders show as delivered by the carrier, but were never received by the customer are not eligible for a refund or store credit.
Return & refund policy for non-flower products
Non-Flower Products:
Lasting Brilliance offers a 30-day return and exchange window on non-flower products that are unused. Unused products are in their originally sealed packaging.
To get started, please email our customer service team at help@lastingbrilliance.com
A return shipping label will be sent to your inbox. Please print the label and attach it to your package. Securely package your item. Drop it at the carrier's store. A return shipping & restocking fee of $10 will be deducted from your refund.
Please note that orders show as delivered by the carrier, but were never received by the customer are not eligible for a refund or store credit.
Exclusions:
- Final sale items cannot be exchanged or returned
- Surprise boxes cannot be exchanged or returned
- Made-to-order items cannot be exchanged or returned
- Non-US orders cannot be exchanged or returned
- Gift card orders cannot be returned
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes. Lasting Brilliance isn’t responsible for increased fees due to large packaging and reserves the right to deduct additional actual shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Lasting Brilliance has the right to deny a return and have the item re-shipped to customers.
Lasting Brilliance does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer for a return.
Your item must be returned in its original packaging. Any order returned not in its original packaging is subject to an additional restocking fee.
*Please note that we reserve the right to limit returns when we suspect fraudulent behavior.
My order arrived damaged or faulty, what do I do?
We take great care in packaging and shipping our products to ensure they arrive in perfect condition. However, we understand that concealed damage or loss can sometimes occur.
Please inspect your items as soon as they arrive. If you discover any damage, loss or faulty functionality, it must be reported immediately within 10 days of final delivery.
We will work with you to resolve the issue and send a replacement. Email us as help@lastingbrilliance.com and we’ll sort it out for you!
How to initiate a return?
To initiate a return, simply email us at help@lastingbrilliance.com and we will get back to you within 24 hours! Please include your order number as well as reason for return.
What's the timeline for return?
Once you initiate a return and refund request by emailing us at help@lastingbrilliance.com, it takes 24 hours for our customer service team to evaluate it and get back to you with a resolution.
When the return & refund request is approved, our customer service team will include a return label in their response.
As soon as we receive the returned package in the mail, then we will issue a refund to the original payment method. You should expect to see it reflect on the original payment method within 5-7 days.
What's the method for refund?
As soon as we receive your returned package in the mail, refund will be issued immediately back to your original method of payment. Then it's up to your credit card of choice to process it from that point on. Usually it can take 5-7 days to reflect on your credit card statement.